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Date of transaction

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Account

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To process data requests, we need to verify that you’re the owner of the account. This isn’t mandatory, but it will help speed up the process if you can provide at least two pieces of the following information:

Registration date

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Date of your last transaction with Fiesta

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Last time you accessed your account

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How can we help you?

What's your idea?

Please tell us your concern. We’re here for you, and want to help.

Please make your request as detailed as possible, and we'll do our best to get back to you as soon as we can.

Only share as much information as you feel comfortable with. All reports are kept confidential for your safety.

Please provide more information about the data request you would like to make

What platform are you using?

Sometimes, an issue can be fixed in a few clicks! Please try our basic troubleshooting guidelines before sending us a message.

1. Check that you're using the latest version of the browser and update it if necessary
2. Clear cookies and cache on your browser
3. Quit and re-open the browser
4. Sign out and sign back into your account

If none of the above measures helped, please also try:
1. Check the same page in a different browser in order to check if issue is down to a particular browser, and let us know if issue occurs in both browsers.
2. Disable any temporary plug-ins, add-ons or extensions in your browser and quit and re-open the browser afterwards.
3. Add https://heyfiesta.com/ into your antivirus program or browser's list of safe websites and ensure your antivirus hasn't identified any issues with your operating system.

If you aren't sure how to do any of the above, please check specific instructions in the Help section of your browser.

1. Please make sure that you are using the most recent version of the app. If not, then you will need to update this version.
2. If you’re using the most recent version, then please check your internet connection. To check this, please visit www.Fiesta.com via your device’s internet app.
3. Try restarting the Fiesta app. To do this, close the app and then re-launch it. This will not sign you out, but start a new session.
4. Try deleting the Fiesta app and then re-installing it. To re-install it after deleting it, please visit your device’s app store.
5. Please try restarting the device if none of the above work.

1. Please make sure that you are using the most recent version of the app. If not, then you will need to update this version.
2. Try restarting the Fiesta app
3. Sign out and then back into your account
4. Check your connection is working by visiting a website, for example Google.com
5. Try restarting your device
6. If you are still experiencing a problem, please try deleting the Fiesta app and then re-installing it.

1. Restart your phone's web browser
2. Sign out and then back into your account
3. Check your connection is working by visiting a website, for example Google.com

If you are still experiencing an issue, please clear your cell phone browser's stored information:
1. To clear stored data on iOS, please go to settings > Safari and clear the data
2. To clear stored data on Android, please tap on apps > Internet > touch the ‘Menu' option > Settings > Privacy > Security and clear the data
3. Lastly, please try restarting your device.

If you're still experiencing an issue, please ensure private browsing mode is disabled; instructions on how to do this on your device can be found on the manufacturer's website.

What device does the issue occur on? Please let us know the type and model:

Please tell us what version of the app you're using:

To check what version you have, open the settings menu inside the app, click on 'About' and you will see your version listed.

Please write your idea or the feature you'd like to see on Fiesta clearly and in as much detail as possible, in the box below. Note: We take all feedback into account and forward ideas and complaints to our product team for review. We may not reply to every request, though if we need any further explanation we will contact you.

What exactly were you doing when the problem happened?

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What can we help you with?

Select a topic below to send us a message.

Please select the area where you're experiencing the issue:

Choose a service:

Details of transaction

To process data requests, we need to verify that you’re the owner of the account. This isn’t mandatory, but it will help speed up the process if you can provide at least two pieces of the following information:

How can we help you?

What's your idea?

Please tell us your concern. We’re here for you, and want to help.