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Safety on Fiesta

At Fiesta we understand that ensuring your safety and helping you to make healthy decisions for yourself and your potential matches is essential, so we have several features in place to manage this.

1. How can I keep safe?

   Please see Fiesta Safety Tips, which can be found via our Help Center. We strongly advise you never to give out personal or financial information over the Internet and can confirm that Fiesta will never ask you for this information via the 'Messages' section.
   

   If you have further questions about safety on the site please contact our Customer Care Team.

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2. How can I report an inappropriate picture?

   We moderate all photos uploaded to Fiesta, but very occasionally the wrong images slip through. If you spot an inappropriate or fake image in Encounters, please notify us by clicking on the flag icon , which you can find at the bottom of each photo and select the reason why you are reporting this photo. If you see an inappropriate picture outside Encounters please report this to us by clicking on the icon in the top right corner on the profile page of the person, select 'Block or report' and choose the reason.

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3. Where can I report abusive behaviour?

   If you find someone’s behaviour towards you or their language abusive, please let us know by clicking on the icon in the top right corner on their profile page, select 'Block or report' and choose the reason.

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4. How can I report a fake profile?

   If someone created a profile with your details, please send us a link to fake profile via Feedback form.

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5. How can I report a stolen photo?

   If your photo is being used without your consent and you’re not a Fiesta member, please contact us and send us a link to the account that is using your photo.

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6. How can I unblock someone?

   First, go to your Settings by clicking on the cog icon in the top right corner of your profile page. Scroll down to Blocked Users, click on the pencil icon next to this section, select who you would like to unblock and click on Unblock.

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7. How can I block a user?

   To block a user, please visit their profile, select the icon in the top right corner of their profile and select 'Block or report'. Please note that blocking a user will stop their messages from reaching you, but the user will still be able to view your profile.
   

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